Technical support website

FAQ

Knowledge base

• My DJ controller is not recognized in VirtualDJ Home
  653

  2

  0
  07-04-2017 - VirtualDJ Home is a version of VirtualDJ controlled only with a mouse, plus keyboard shortcuts: it does not recognize the MIDI commands of any DJ controller. To use a DJ controller, you need the Virt...

  View more
• My DJ controller is not recognized by VirtualDJ 8 Pro
  325

  0

  0
  10-04-2017 - If VirtualDJ Pro does not recognize the DJ controller, - It is either an old version of VirtualDJ Pro, and you should use a newer version; or - The controller mapping is not included in VirtualDJ, a...

  View more
• Compatibility with macOS 10.14 Mojave
  284

  0

  0
  25-09-2018 - The following hardware are compatible in macOS 10.14 Mojave with Hercules drivers DJSeriesInstall 5.99s and later: - Deejay Trim 4-6 - DJ Console Mk2 - DJ Console Mk4 - DJ Console Rmx - DJ Con...

  View more
• The DJ controller and software work but the speakers play no sound.
  237

  0

  0
  12-01-2017 - Make sure you have connected your speakers to the Master output (a stereo output called Master Out, or Mix, or Output 1-2) of your DJ controller. By default, the DJ software generally uses the aud...

  View more
• DJ software compatible with DJControl Jogvision
  125

  0

  0
  25-01-2017 - DJControl Jogvision is compatible with: Serato DJ Lite, Serato DJ Pro, DJ Intro & Serato DJ VirtualDJ Pro 8 PCDJ Dex 3 Future.dj pro Traktor Pro 2.9 & higher (mapping available he...

  View more
• iTunes tracks are not visible in VirtualDJ LE
  97

  0

  1
  07-04-2017 - First, close the VirtualDJ LE software. Make sure that the iTunes option to share the iTunes library XML with other applications is enabled. To do so: Open iTunes, go to Edit > Preference...

  View more
• DJ software compatible with DJControl Instinct P8
  79

  0

  0
  30-08-2018 - DJControl Instinct P8 is compatible with: • Djuced 40 • VirtualDJ Pro 8 • PCDJ Dex 3 • Future.dj pro • Traktor Pro 2.9 & higher (MIDI mapping on support.hercules.com) • DJay Pr...

  View more
• EPlug 200 Mini Pass Thru
  0

  0

  0
• eCafé EC-900C
  0

  0

  0
• DJ Console MK4
  0

  0

  0
• DJ Console 4-Mx
  0

  0

  0
• XPS 2.0 40 Slim
  0

  0

  0
• EPlug 200 C
  0

  0

  0
• XPS 2.1 40 Slim
  0

  0

  0
• EPlug 200 Multi
  0

  0

  0
• HWNU-LB-150
  0

  0

  0
• eCafé EC-1010W
  0

  0

  0
• XPS 2.1 35
  0

  0

  0
• XPS 2.0 35 USB
  0

  0

  0
• Hercules Dualpix Emotion
  0

  0

  0
• HWNUp-150
  0

  0

  0
• WAE BTP04
  0

  0

  0
  03-02-2016 - Quick start: Enable the Bluetooth® function on your phone or tablet. Power on the BTP04 speaker. Pair the speaker with your phone or tablet. You can now listen to your music. ...

  View more
• Hercules Dualpix HD720p Notebooks
  0

  0

  0
• XPS 5.1 70 Slim
  0

  0

  0
• Hercules Dualpix HD720p Emotion
  0

  0

  0
• EPlug 200 Mini V2
  0

  0

  0
• XPS 101
  0

  0

  0
• DJ 4Set
  0

  0

  0
• EPlug 200 HD
  0

  0

  0
• eCafé EX HD
  0

  0

  0
• eCafé Slim HD
  0

  0

  0
• DJControl AIR
  0

  0

  0
• Hercules HD Emotion
  0

  0

  0
• Hercules HD Exchange V2
  0

  0

  0
• Hercules HD Nomad
  0

  0

  0
• Hercules HD Sunset
  0

  0

  0
• Gamesurround Muse XL Pocket LT3
  0

  0

  0
• eCafé EC-900B
  0

  0

  0
• HWGUm-54
  0

  0

  0
• Hercules Classic Link
  0

  0

  0
• XPS 2.1 12
  0

  0

  0
• DJ Console RMX
  0

  0

  0
• Hercules Dualpix Chat and Show
  0

  0

  0
• HWGEXT-54
  0

  0

  0
• HWGEXT-54-LB
  0

  0

  0
• HWGEXT-54-FB
  0

  0

  0
• HWNR-300
  0

  0

  0
• HWNU-300
  0

  0

  0
• HWNP-300
  0

  0

  0
• HWNPCM-300
  0

  0

  0
• Modem_Router_80211G-54 v2 ADSL 2
  0

  0

  0
• eCafé EC-800
  0

  0

  0
• DJ Control Steel
  0

  0

  0
• Hercules Dualpix Infinite
  0

  0

  0
• HWNRi-300
  0

  0

  0
• HWNAP-300
  0

  0

  0
• XPS 2.0 30
  0

  0

  0
• XPS 2.0 60
  0

  0

  0
• XPS 2.1 50
  0

  0

  0
• EPlug 200
  0

  0

  0
• EPlug 85
  0

  0

  0
• EPlug 200 nano Pass thru
  0

  0

  0
• Deejay Trim 4-6
  0

  0

  0
• DJ Control MP3 e2
  0

  0

  0
• HWNUm-300
  0

  0

  0
• Hercules Optical Glass
  0

  0

  0
• eCafé EC-900
  0

  0

  0
• eCafé EC-1000W
  0

  0

  0
• Hercules Link
  0

  0

  0
• XPS 2.0 30 DJ CLUB
  0

  0

  0
• HDP DJ-Pro M1001
  0

  0

  0
• DJControl Instinct P8
  0

  0

  0
  16-08-2016 - Quick Start Install Hercules DJ driver on your computer Install DJUCED™ software on your computer Plug your speakers in DJControl Instinct P8 Mix Out (rear panel) Plug your headphones ...

  View more
• Hercules 2.1 Gloss
  0

  0

  0
• Hercules 2.0 Gloss
  0

  0

  0
• Hercules 2.0 Slim
  0

  0

  0
• Hercules 2.1 Slim
  0

  0

  0
• Hercules 2.1 Cube
  0

  0

  0
• Hercules 2.1 20
  0

  0

  0
• Hercules 2.0 10
  0

  0

  0
• XPS 2.1 BASSBOOST
  0

  0

  0
• 3D Prophet 9200 Dual Display
  0

  0

  0
• Hercules P32 DJ
  0

  0

  0
• [email protected] 48 USB
  0

  0

  0
• WAE Outdoor Rush
  0

  0

  0
• WAE Outdoor 04Plus FM
  0

  0

  0
• DJ Monitor 5
  0

  0

  0
• DJControl Starlight
  0

  0

  0
• DJControl Inpulse 200
  0

  0

  0
• DJControl Inpulse 300
  0

  0

  0
• DJMonitor 42
  0

  0

  0
• DJMonitor 32
  0

  0

  0
• DJSTARTER KIT
  0

  0

  0
• DJSpeaker 32 Party
  0

  0

  0
• DJSpeaker 32 Smart
  0

  0

  0
• DJLearning Kit
  0

  0

  0
• DJParty Set
  0

  0

  0
• HDP DJ45
  0

  0

  0
• Monitor 5
  0

  0

  0
• DJControl Inpulse 500
  0

  0

  0
• Hercules 2.1 Gloss Bluetooth®
  0

  0

  0
• HDP DJ Light-Show ADV
  0

  0

  0
• HDP DJ-Adv G501
  0

  0

  0
• EPlug Nano 500 Pass Thru
  0

  0

  0
• HDP DJ M 40.1
  0

  0

  0
• XPS 2.1 Lounge
  0

  0

  0
• XPS 2.0 80 DJ Monitor
  0

  0

  0
• XPS DIAMOND 2.0 USB
  0

  0

  0
• XPS Sound Bar USB
  0

  0

  0
• DJControl Instinct
  0

  0

  0
• Hercules HD Twist
  0

  0

  0
• DJConsole RMX2
  0

  0

  0
• DjControl MP3 LE
  0

  0

  0
  27-11-2015 - Quickstart Install Hercules DJControl drivers Install DJUCED™ software ...

  View more
• HWNUm-300v2
  0

  0

  0
• HWDB-600
  0

  0

  0
• WAE WSM01
  0

  0

  0
• EPlug Nano 500
  0

  0

  0
• WAE BT03
  0

  0

  0
• DJControl AIR+
  0

  0

  0
• WAE BTP05
  0

  0

  0
• WAE WBT06
  0

  0

  0
• WAE BTP02
  0

  0

  0
• HDP DJ-Adv G401
  0

  0

  0
• EPlug 200 HD WiFi Music
  0

  0

  0
• XPS 41
  0

  0

  0
• WAE BTP03
  0

  0

  0
• WAE BTP03 Mini
  0

  0

  0
• WAE NEO
  0

  0

  0
• XPS 2.0 60 DJ Set
  0

  0

  0
• Universal DJ
  0

  0

  0
  01-12-2015 - Quick Start Install the Hercules 'HDJCSeries' driver on your computer. Install DJUCED®software on your computer (Laptop mode). Install DJUCED® Masterapp on your smartphone (Multi-Scre...

  View more
• DjControlWave
  0

  0

  0
• DJControl Jogvision
  0

  0

  0
  01-12-2015 - Quick Start Install Hercules DJ driver on your computer Install DJ Intro software on your computer Plug your speakers in DJControl Jogvision Master Out (rear panel) Plug your headphones in...

  View more
• XPS 5.1 40
  0

  0

  0
• XPS 2.0 Lounge
  0

  0

  0
• DjControlWaveM3
  0

  0

  0
• 3D Prophet II Ultra
  0

  0

  0
• 3D Prophet 4000XT 64 MB PCI
  0

  0

  0
• 3D Prophet 4000XT 32 MB TV-Out
  0

  0

  0
• 3D Prophet 4500 64 MB
  0

  0

  0
• 3D Prophet 4500 64 MB TV-Out
  0

  0

  0
• 3D Prophet DDR-DVI
  0

  0

  0
• 3D Prophet II GTS 32 MB
  0

  0

  0
• 3D Prophet II GTS 64 MB
  0

  0

  0
• 3D Prophet II GTS Pro
  0

  0

  0
• 3D Prophet II MX
  0

  0

  0
• 3D Prophet II MX 400
  0

  0

  0
• 3D Prophet II MX 64 MB
  0

  0

  0
• 3D Prophet II MX Dual Display
  0

  0

  0
• 3D Prophet II MX PCI
  0

  0

  0
• 3D Prophet II Ti
  0

  0

  0
• All-In-Wonder 9000 Pro 64 MB
  0

  0

  0
• 3D Prophet III
  0

  0

  0
• 3D Prophet III Ti 200
  0

  0

  0
• 3D Prophet III Ti 500
  0

  0

  0
• 3D Prophet SE
  0

  0

  0
• Hercules Dualpix
  0

  0

  0
• 3D Prophet SE TV-OUT
  0

  0

  0
• 3D Prophet 4500 32 MB
  0

  0

  0
• 3D Prophet 4500 32 MB TV-Out
  0

  0

  0
• 3D Prophet 4000XT 64 MB TV-Out
  0

  0

  0
• 3D Prophet 4000XT 32 MB PCI
  0

  0

  0
• Game Theater XP 6.1
  0

  0

  0
• Game Theater XP 7.1
  0

  0

  0
• Télécommande (Remote Wonder)
  0

  0

  0
• Smart TV On-Screen
  0

  0

  0
• 3D Prophet 4000XT 32 MB
  0

  0

  0
• All-In-Wonder 8500 DV
  0

  0

  0
• Smart TV Stereo
  0

  0

  0
• Muse LT
  0

  0

  0
• WAE Outdoor 04Plus
  0

  0

  0
  04-09-2015 - Quick start: Active your Bluetooth devices Turn on BTP-04 Pairing the device with BTP-04 Play music ...

  View more
• DjControl Glow
  0

  0

  0
  03-02-2016 - Quickstart Install Hercules DJControl drivers Install DJUCED™ software ...

  View more
• DJControl Compact
  0

  0

  0
  03-02-2016 - Quickstart Connect DJControl Compact to a USB port of your computer Install DJUCED™ software Connect your speakers to the output of your computer sound card...

  View more
• DV Action!
  0

  0

  0
• DV Action! DVD edition
  0

  0

  0
• DV Action! Pro
  0

  0

  0
• Smart TV
  0

  0

  0
• Prophetview 720
  0

  0

  0
• Prophetview 920
  0

  0

  0
• Prophetview 920 DVI
  0

  0

  0
• XPS 510
  0

  0

  0
• XPS 210
  0

  0

  0
• XPS 200
  0

  0

  0
• Muse XL
  0

  0

  0
• Muse 5.1 DVD
  0

  0

  0
• All-In-Wonder 7500
  0

  0

  0
• Fortissimo II
  0

  0

  0
• Game Theater XP
  0

  0

  0
• Fortissimo III 7.1
  0

  0

  0
• Digifire 7.1
  0

  0

  0
• 3D Prophet 9700
  0

  0

  0
• 3D Prophet 9700 Pro
  0

  0

  0
• 3D Prophet 9500 Pro
  0

  0

  0
• 3D Prophet 9000 Pro 128 Mb
  0

  0

  0
• 3D Prophet 9000 128 MB
  0

  0

  0
• 3D Prophet 9000 PCI 64 MB
  0

  0

  0
• 3D Prophet 8500 128 MB
  0

  0

  0
• 3D Prophet 8500 LE 128MB
  0

  0

  0
• 3D Prophet FDX 8500 LE 64 MB
  0

  0

  0
• 3D Prophet 7500 DDR 64 MB
  0

  0

  0
• Smart TV Satellite
  0

  0

  0
• 3D Prophet 7000 Dual Display
  0

  0

  0
• Hercules Classic Silver
  0

  0

  0
• Hercules Dualpix HD webcam
  0

  0

  0
• Modem_Router_802.11G-A-54
  0

  0

  0
• Modem_Router_802.11G-B-54
  0

  0

  0
• DJ Console MK2
  0

  0

  0
• Smart TV 3
  0

  0

  0
• DJ Control MP3
  0

  0

  0
• Gamesurround Muse Pocket LT
  0

  0

  0
• Hercules Classic Webcam
  0

  0

  0
• Hercules Deluxe Webcam
  0

  0

  0
• Smart TV DVB
  0

  0

  0
• Karaoke Console
  0

  0

  0
• XPS 2.1 40
  0

  0

  0
• XPS 200 Classic V2
  0

  0

  0
• XPS 2.1 60
  0

  0

  0
• Hercules Blog webcam
  0

  0

  0
• HWGPCI-54
  0

  0

  0
• XPS 5.1 70
  0

  0

  0
• XPS 2.1 20
  0

  0

  0
• XPS 2.0 10
  0

  0

  0
• HWGUSB2-54V2-AP
  0

  0

  0
• Router_802.11G-54
  0

  0

  0
• HWGUSB2-54-LB
  0

  0

  0
• HWGPCI-54-LB
  0

  0

  0
• Mobile DJ MP3
  0

  0

  0
• I XPS 250 Indoor
  0

  0

  0
• I XPS 120 Outdoor
  0

  0

  0
• HWGPCI-54-V2
  0

  0

  0
• HWGPCMCIA-54-V2
  0

  0

  0
• Hercules Dualpix Exchange
  0

  0

  0
• Hercules Deluxe Optical Glass
  0

  0

  0
• HWGPCMCIA-54
  0

  0

  0
• HWGUSB2-54
  0

  0

  0
• 3D Prophet 7500 LE DDR 64 MB
  0

  0

  0
• XPS 5.100 Silver
  0

  0

  0
• 3D Prophet 9200
  0

  0

  0
• 3D Prophet 9800 Pro
  0

  0

  0
• 3D Prophet 7500 128 MB Dual Display
  0

  0

  0
• 3D Prophet 9600 Pro
  0

  0

  0
• XPS 2.100 Silver
  0

  0

  0
• 3D Prophet 9200SE
  0

  0

  0
• 3D Prophet 9600 256MB
  0

  0

  0
• Prophetview 920 Pro
  0

  0

  0
• 3D Prophet 9800XT
  0

  0

  0
• All-In-Wonder 9800SE
  0

  0

  0
• DJ Console
  0

  0

  0
• Gamesurround Muse Pocket
  0

  0

  0
• Prophetview 920 PRO DVI
  0

  0

  0
• Video Action!
  0

  0

  0
• 3D Prophet 9600SE
  0

  0

  0
• XPS 510 Classic V2
  0

  0

  0
• 3D Prophet 9600XT
  0

  0

  0
• Prophetview II 191
  0

  0

  0
• XPS 200 Classic
  0

  0

  0
• XPS 210 Classic
  0

  0

  0
• XPS 510 Classic
  0

  0

  0
• DJ Console (MAC)
  0

  0

  0
• Smart TV 2
  0

  0

  0
• Smart TV 2 Stereo
  0

  0

  0
• Hercules 16/12 FW
  0

  0

  0
• Smart TV USB 2
  0

  0

  0
• XPS 210 Classic V2
  0

  0

  0
• XPS 2.101 Black
  0

  0

  0
• XPS 5.101 Black
  0

  0

  0
• Fortissimo IV 7.1
  0

  0

  0
• DJControl Inpulse 500
  0

  0

  0