Technical support website

FAQ

Knowledge base

• My DJ controller is not recognized in VirtualDJ Home
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  07-04-2017 - VirtualDJ Home is a version of VirtualDJ controlled only with a mouse, plus keyboard shortcuts: it does not recognize the MIDI commands of any DJ controller. To use a DJ controller, you need the Virt...

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• My DJ controller is not recognized by VirtualDJ 8 Pro
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  10-04-2017 - If VirtualDJ Pro does not recognize the DJ controller, - It is either an old version of VirtualDJ Pro, and you should use a newer version; or - The controller mapping is not included in VirtualDJ, a...

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• The DJ controller and software work but the speakers play no sound.
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  12-01-2017 - Make sure you have connected your speakers to the Master output (a stereo output called Master Out, or Mix, or Output 1-2) of your DJ controller. By default, the DJ software generally uses the aud...

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• Compatibility with macOS 10.14 Mojave
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  25-09-2018 - The following hardware are compatible in macOS 10.14 Mojave with Hercules drivers DJSeriesInstall 5.99s and later: - Deejay Trim 4-6 - DJ Console Mk2 - DJ Console Mk4 - DJ Console Rmx - DJ Con...

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• DJ software compatible with DJControl Jogvision
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  25-01-2017 - DJControl Jogvision is compatible with: Serato DJ Lite, Serato DJ Pro, DJ Intro & Serato DJ VirtualDJ Pro 8 PCDJ Dex 3 Future.dj pro Traktor Pro 2.9 & higher (mapping available he...

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• iTunes tracks are not visible in VirtualDJ LE
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  07-04-2017 - First, close the VirtualDJ LE software. Make sure that the iTunes option to share the iTunes library XML with other applications is enabled. To do so: Open iTunes, go to Edit > Preference...

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• DJ software compatible with DJControl Instinct P8
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  30-08-2018 - DJControl Instinct P8 is compatible with: • Djuced 40 • VirtualDJ Pro 8 • PCDJ Dex 3 • Future.dj pro • Traktor Pro 2.9 & higher (MIDI mapping on support.hercules.com) • DJay Pr...

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• XPS 2.0 40 Slim
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• XPS 2.1 40 Slim
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• EPlug 200 Mini Pass Thru
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• eCafé EC-900C
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• DJ Console MK4
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• XPS 2.1 35
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• DJ Console 4-Mx
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• HWGUm-54
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• Hercules Dualpix Emotion
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• Gamesurround Muse XL Pocket LT3
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• HWNUp-150
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• eCafé EC-1000W
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• Hercules Dualpix HD720p Notebooks
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• eCafé EC-900
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• HWNRi-300
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• eCafé EC-1010W
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• DJ 4Set
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• XPS 101
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• EPlug 200 HD
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• eCafé EX HD
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• DJControl AIR
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• eCafé Slim HD
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• EPlug 200 Mini V2
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• Hercules Dualpix HD720p Emotion
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• HWNU-LB-150
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• EPlug 200 Multi
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• eCafé EC-900B
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• XPS 2.0 35 USB
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• XPS 5.1 70 Slim
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• EPlug 200 C
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• EPlug 85
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• HWGEXT-54-LB
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• HWGEXT-54
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• HWGEXT-54-FB
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• HWNR-300
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• HWNP-300
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• HWNU-300
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• Hercules Dualpix Chat and Show
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• DJ Console RMX
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• Hercules Classic Silver
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• Hercules Deluxe Optical Glass
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• XPS 2.0 Lounge
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• XPS 2.1 Lounge
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• XPS 2.1 12
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• XPS 5.1 40
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• HWNPCM-300
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• Modem_Router_80211G-54 v2 ADSL 2
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• EPlug 200
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• XPS 2.1 50
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• Hercules HD Emotion
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• EPlug 200 nano Pass thru
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• DJ Control MP3 e2
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• Deejay Trim 4-6
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• XPS 2.0 60
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• XPS 2.0 30
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• DJ Control Steel
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• eCafé EC-800
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• Hercules Classic Link
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• Hercules Dualpix Infinite
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• HWNAP-300
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• HWNUm-300
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• Hercules Link
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• Hercules 2.0 Gloss
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• Hercules 2.1 Gloss
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• Hercules 2.0 Slim
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• Hercules 2.1 Slim
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• Hercules 2.1 20
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• Hercules 2.1 Cube
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• Hercules 2.1 Gloss Bluetooth®
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• DJ Monitor 5
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• Universal DJ
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  01-12-2015 - Quick Start Install Hercules 'HDJCSeries' driver on your computer Install DJUCED™ 40 software on your computer (Laptop Mode) Install DJUCED™ Master app on your Smartphone (Multi-Screen ...

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• XPS 2.0 60 DJ Set
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• DjControlWave
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• DJControl Jogvision
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  01-12-2015 - Quick Start Install Hercules DJ driver on your computer Install DJ Intro software on your computer Plug your speakers in DJControl Jogvision Master Out (rear panel) Plug your headphones in...

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• HDP DJ Light-Show ADV
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• DJControl AIR+
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• Hercules 2.0 10
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• XPS 2.1 BASSBOOST
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• DJControl Inpulse 300
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• DJControl Inpulse 200
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• DJMonitor 42
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• DJMonitor 32
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• DJSpeaker 32 Party
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• DJSTARTER KIT
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• DJControl Starlight
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• WAE Outdoor 04Plus FM
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• Hercules P32 DJ
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• 3D Prophet 9200 Dual Display
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• [email protected] 48 USB
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• WAE Outdoor Rush
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• DJControl Instinct P8
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  16-08-2016 - Quick Start Install Hercules DJ driver on your computer Install DJUCED™ 40 software on your computer Plug your speakers in DJControl Instinct P8 Mix Out (rear panel) Plug your headphon...

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• WAE NEO
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• WAE BTP03 Mini
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• XPS 2.0 80 DJ Monitor
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• XPS 2.0 30 DJ CLUB
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• XPS DIAMOND 2.0 USB
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• XPS Sound Bar USB
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• Hercules HD Twist
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• DJControl Instinct
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• HDP DJ M 40.1
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• HDP DJ-Adv G501
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• Hercules HD Sunset
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• Hercules HD Nomad
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• Hercules Dualpix Exchange
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• Hercules Optical Glass
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• HDP DJ-Pro M1001
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• DJConsole RMX2
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• DjControl MP3 LE
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  27-11-2015 - Quickstart Install Hercules DJControl drivers Install DJUCED™ 18° software ...

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• WAE BTP02
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• WAE WBT06
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• HDP DJ-Adv G401
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• EPlug 200 HD WiFi Music
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• WAE BTP03
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• XPS 41
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• WAE BTP05
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• WAE BT03
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• HWDB-600
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• HWNUm-300v2
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• WAE WSM01
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• EPlug Nano 500
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• EPlug Nano 500 Pass Thru
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• Hercules HD Exchange V2
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• HWGPCMCIA-54-V2
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• 3D Prophet II GTS Pro
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• 3D Prophet II GTS 64 MB
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• 3D Prophet II GTS 32 MB
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• 3D Prophet II MX
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• 3D Prophet II MX 400
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• 3D Prophet II MX Dual Display
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• 3D Prophet II MX 64 MB
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• 3D Prophet DDR-DVI
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• 3D Prophet 4500 64 MB TV-Out
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• All-In-Wonder 9000 Pro 64 MB
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• All-In-Wonder 8500 DV
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• 3D Prophet 4000XT 32 MB
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• 3D Prophet 4000XT 64 MB PCI
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• 3D Prophet 4500 64 MB
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• 3D Prophet 4000XT 32 MB TV-Out
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• 3D Prophet II MX PCI
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• 3D Prophet II Ultra
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• 3D Prophet 4000XT 64 MB TV-Out
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• 3D Prophet 4500 32 MB TV-Out
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• 3D Prophet 4000XT 32 MB PCI
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• Game Theater XP 6.1
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• Télécommande (Remote Wonder)
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• Game Theater XP 7.1
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• 3D Prophet 4500 32 MB
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• 3D Prophet SE TV-OUT
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• 3D Prophet III
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• 3D Prophet II Ti
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• 3D Prophet III Ti 200
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• 3D Prophet III Ti 500
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• Hercules Dualpix
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• 3D Prophet SE
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• All-In-Wonder 7500
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• 3D Prophet 7500 DDR 64 MB
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• Prophetview 920
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• Prophetview 720
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• Prophetview 920 DVI
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• XPS 510
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• XPS 200
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• XPS 210
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• Smart TV
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• DV Action! Pro
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• WAE Outdoor 04Plus
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  04-09-2015 - Quick start: Active your Bluetooth devices Turn on BTP-04 Pairing the device with BTP-04 Play music ...

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• DjControlWaveM3
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• DjControl Glow
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  03-02-2016 - Quickstart Install Hercules DJControl drivers Install DJUCED™ 18° software ...

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• DJControl Compact
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  03-02-2016 - Quickstart Connect DJControl Compact to a USB port of your computer Install DJUCED™ 18° software Connect your speakers to the output of your computer sound card...

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• DV Action! DVD edition
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• DV Action!
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• Muse XL
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• Muse LT
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• 3D Prophet 9000 128 MB
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• 3D Prophet 9000 Pro 128 Mb
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• 3D Prophet 9000 PCI 64 MB
  0

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• 3D Prophet 8500 128 MB
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• 3D Prophet FDX 8500 LE 64 MB
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• 3D Prophet 8500 LE 128MB
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• 3D Prophet 9500 Pro
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• 3D Prophet 9700 Pro
  0

  0

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• Fortissimo II
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  0

  0
• Muse 5.1 DVD
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  0

  0
• Game Theater XP
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  0

  0
• Fortissimo III 7.1
  0

  0

  0
• 3D Prophet 9700
  0

  0

  0
• Digifire 7.1
  0

  0

  0
• Smart TV On-Screen
  0

  0

  0
• Smart TV Satellite
  0

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• Gamesurround Muse Pocket LT
  0

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  0
• DJ Control MP3
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• Smart TV 3
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  0
• Hercules Classic Webcam
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• Hercules Deluxe Webcam
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• Karaoke Console
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• Smart TV DVB
  0

  0

  0
• DJ Console MK2
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  0

  0
• Modem_Router_802.11G-B-54
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• XPS 510 Classic V2
  0

  0

  0
• Fortissimo IV 7.1
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  0

  0
• HWGUSB2-54
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  0

  0
• HWGPCI-54
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  0

  0
• Modem_Router_802.11G-A-54
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  0

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• HWGPCMCIA-54
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  0

  0
• XPS 2.1 40
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• XPS 200 Classic V2
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  0

  0
• HWGPCI-54-LB
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• HWGUSB2-54-LB
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• Mobile DJ MP3
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• I XPS 250 Indoor
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• HWGPCI-54-V2
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• I XPS 120 Outdoor
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• Router_802.11G-54
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• HWGUSB2-54V2-AP
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• Hercules Dualpix HD webcam
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  0

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• XPS 2.1 60
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• Hercules Blog webcam
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• XPS 5.1 70
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  0
• XPS 2.0 10
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• XPS 2.1 20
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  0
• XPS 5.101 Black
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• XPS 2.101 Black
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  0
• 3D Prophet 9600 256MB
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  0
• 3D Prophet 9200SE
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  0

  0
• Prophetview 920 Pro
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  0

  0
• 3D Prophet 9800XT
  0

  0

  0
• DJ Console
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• All-In-Wonder 9800SE
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• XPS 2.100 Silver
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• 3D Prophet 9600 Pro
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• 3D Prophet 7000 Dual Display
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• Smart TV Stereo
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  0

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• 3D Prophet 7500 LE DDR 64 MB
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• 3D Prophet 9200
  0

  0

  0
• 3D Prophet 7500 128 MB Dual Display
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  0

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• 3D Prophet 9800 Pro
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  0

  0
• Gamesurround Muse Pocket
  0

  0

  0
• Prophetview 920 PRO DVI
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  0

  0
• Smart TV 2
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  0

  0
• DJ Console (MAC)
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• Smart TV 2 Stereo
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• Hercules 16/12 FW
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  0
• XPS 210 Classic V2
  0

  0

  0
• Smart TV USB 2
  0

  0

  0
• XPS 510 Classic
  0

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  0
• XPS 210 Classic
  0

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• XPS 5.100 Silver
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  0
• Video Action!
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• 3D Prophet 9600SE
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  0

  0
• 3D Prophet 9600XT
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• XPS 200 Classic
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• Prophetview II 191
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• WAE BTP04
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  03-02-2016 - Quick start: Enable the Bluetooth® function on your phone or tablet. Power on the BTP04 speaker. Pair the speaker with your phone or tablet. You can now listen to your music. ...

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