Technical support website

FAQ

Knowledge base

• Optimize your Windows settings for DJing
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  02-01-2017 - To avoid crackling, popping sound and distortion, you should optimize your Windows computer for DJing. If it feels like your Windows computer is slow for DJing, you should try making the following ch...

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• Use your computer’s built-in sound card and the DJ controller’s audio at the same time in Mac OS.
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  02-01-2017 - If the DJ software’s audio setup menu only lets you select one audio device, but you want to use two sound cards simultaneously, the solution in Mac OS is to aggregate devices. The aggregate device ...

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• The songs of iTunes library are not displayed in my DJ software (VirtualDJ, DJUCED, Traktor, Serato).
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  02-01-2017 - First, quit your DJ software. Then, make sure that iTunes'option to share your iTunes library XML with other applications is enabled. To do so: Run iTunes, go to Edit > Preferences (PC) / i...

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• My DJ controller is not recognized by VirtualDJ 8 Pro
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  10-04-2017 - If VirtualDJ Pro does not recognize the DJ controller, - It is either an old version of VirtualDJ Pro, and you should use a newer version; or - The controller mapping is not included in VirtualDJ, a...

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• The DJ controller and software work but the speakers play no sound.
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  12-01-2017 - Make sure you have connected your speakers to the Master output (a stereo output called Master Out, or Mix, or Output 1-2) of your DJ controller. By default, the DJ software generally uses the aud...

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• When I’m DJing in Windows, the music randomly stops and I need to restart the DJ software to hear sound again.
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  02-01-2017 - Disable the Windows preset designed to save power on USB ports. This preset is enabled by default: this may cause crackling in the sound, and could even result in the DJ controller losing its connect...

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• If the audio tracks are stored on a USB key, the playback quality is bad.
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  02-01-2017 - In Windows, you should not play your music tracks stored on a USB key for DJing purposes. You should 1) copy the audio tracks from the USB key to your computer hard drive first, 2) then remove the US...

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• DJ software compatible with DJControl Instinct P8
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  30-08-2018 - DJControl Instinct P8 is compatible with: • Djuced 40 • VirtualDJ Pro 8 • PCDJ Dex 3 • Future.dj pro • Traktor Pro 2.9 & higher (MIDI mapping on support.hercules.com) • DJay Pr...

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• EPlug 200 Multi
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• HWNU-LB-150
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• eCafé EC-1010W
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• EPlug 200 C
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• XPS 5.1 70 Slim
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• Hercules Dualpix HD720p Emotion
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• EPlug 200 Mini V2
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• HWNUp-150
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• DJ Console 4-Mx
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• DJ Console MK4
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• eCafé EC-900C
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• XPS 2.0 35 USB
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• DjControlWaveM3
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• XPS 2.0 40 Slim
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• Hercules HD Nomad
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• HDP DJ M 40.1
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• HDP DJ-Adv G501
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• HDP DJ-Pro M1001
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• Hercules Optical Glass
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• Hercules Link
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• Hercules HD Sunset
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• Hercules HD Exchange V2
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• XPS 101
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• Hercules HD Emotion
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• DJControl AIR
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• eCafé Slim HD
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• eCafé EX HD
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• EPlug 200 HD
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• DJ 4Set
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• EPlug 200 Mini Pass Thru
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• Hercules Dualpix HD720p Notebooks
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• XPS 2.1 40 Slim
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• XPS 2.1 50
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• HWGEXT-54-FB
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• HWNR-300
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• HWNU-300
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• HWNP-300
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• HWNPCM-300
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• Modem_Router_80211G-54 v2 ADSL 2
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• eCafé EC-800
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• DJ Control Steel
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• Hercules Classic Link
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• Hercules Dualpix Infinite
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• HWNAP-300
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• XPS 2.0 30
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• XPS 2.0 60
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• EPlug 200
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• XPS 2.1 35
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• EPlug 85
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• EPlug 200 nano Pass thru
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• Deejay Trim 4-6
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• DJ Control MP3 e2
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• HWNUm-300
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• eCafé EC-900B
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• eCafé EC-900
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• eCafé EC-1000W
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• HWNRi-300
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• HWGUm-54
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• XPS 2.0 80 DJ Monitor
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• Gamesurround Muse XL Pocket LT3
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• Hercules Dualpix Emotion
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• XPS 2.0 30 DJ CLUB
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• DJConsole RMX2
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• XPS DIAMOND 2.0 USB
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• DjControlWave
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• Hercules 2.0 Slim
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• Hercules 2.1 Slim
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• Hercules 2.1 Cube
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• Hercules 2.1 20
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• Hercules 2.0 10
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• XPS 2.1 BASSBOOST
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• 3D Prophet 9200 Dual Display
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• Hercules P32 DJ
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• [email protected] 48 USB
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• WAE Outdoor Rush
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• DJControl Instinct P8
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  16-08-2016 - Quick Start Install Hercules DJ driver on your computer Install DJUCED™ software on your computer Plug your speakers in DJControl Instinct P8 Mix Out (rear panel) Plug your headphones ...

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• WAE Outdoor 04Plus FM
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• DJControl Starlight
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• Hercules 2.1 Gloss
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• DJControl Inpulse 200
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• DJControl Inpulse 300
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• DJMonitor 42
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• DJMonitor 32
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• DJSTARTER KIT
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• DJSpeaker 32 Party
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• DJSpeaker 32 Smart
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• DJLearning Kit
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• DJParty Set
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• HDP DJ45
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• Monitor 5
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• DJControl Inpulse 500
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• HDP DJ60
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• Hercules 2.0 Gloss
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• Hercules 2.1 Gloss Bluetooth®
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• XPS Sound Bar USB
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• HDP DJ-Adv G401
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• DJControl Instinct
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  02-12-2015 - Your Hercules DJ controller is compatible with the latest version of DJUCED for PC/Mac, which can be downloaded for free at https://www.djuced.com/downloaddjuced/...

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• Hercules HD Twist
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• HWGEXT-54
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• DjControl MP3 LE
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  27-11-2015 - Quickstart Install Hercules DJControl drivers Install DJUCED™ software ...

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• HWNUm-300v2
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• HWDB-600
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• WAE WSM01
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• EPlug Nano 500
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• EPlug Nano 500 Pass Thru
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• WAE BT03
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• WAE BTP05
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• WAE WBT06
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• WAE BTP02
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• EPlug 200 HD WiFi Music
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• WAE Outdoor 04Plus
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  04-09-2015 - Quick start: Active your Bluetooth devices Turn on BTP-04 Pairing the device with BTP-04 Play music ...

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• XPS 41
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• WAE BTP03
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• WAE BTP03 Mini
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• WAE NEO
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• XPS 2.0 60 DJ Set
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• Universal DJ
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  01-12-2015 - Quick Start Install the Hercules 'HDJCSeries' driver on your computer. Install DJUCED®software on your computer (Laptop mode). Install DJUCED® Masterapp on your smartphone (Multi-Scre...

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• DjControl Glow
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  03-02-2016 - Quickstart Install Hercules DJControl drivers Install DJUCED™ software ...

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• WAE BTP04
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  03-02-2016 - Quick start: Enable the Bluetooth® function on your phone or tablet. Power on the BTP04 speaker. Pair the speaker with your phone or tablet. You can now listen to your music. ...

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• DJControl Compact
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  03-02-2016 - Quickstart Connect DJControl Compact to a USB port of your computer Install DJUCED™ software Connect your speakers to the output of your computer sound card...

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• DJControl Jogvision
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  01-12-2015 - Quick Start Install Hercules DJ driver on your computer Install DJ Intro software on your computer Plug your speakers in DJControl Jogvision Master Out (rear panel) Plug your headphones in...

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• DJControl AIR+
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• HDP DJ Light-Show ADV
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• DJ Monitor 5
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• HWGEXT-54-LB
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• Hercules Dualpix Chat and Show
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• DV Action!
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• 3D Prophet III Ti 500
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• 3D Prophet DDR-DVI
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• 3D Prophet II GTS 32 MB
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• 3D Prophet II GTS 64 MB
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• 3D Prophet II GTS Pro
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• 3D Prophet II MX
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• 3D Prophet II MX 400
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• 3D Prophet II MX 64 MB
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• 3D Prophet II MX Dual Display
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• 3D Prophet II MX PCI
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• 3D Prophet II Ultra
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• 3D Prophet II Ti
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• 3D Prophet III
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• 3D Prophet III Ti 200
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• 3D Prophet SE
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• 3D Prophet 4500 64 MB
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• Hercules Dualpix
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• 3D Prophet SE TV-OUT
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• 3D Prophet 4500 32 MB
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• 3D Prophet 4500 32 MB TV-Out
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• 3D Prophet 4000XT 64 MB TV-Out
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• 3D Prophet 4000XT 32 MB PCI
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• Game Theater XP 6.1
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• Game Theater XP 7.1
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• Télécommande (Remote Wonder)
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• Smart TV On-Screen
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• Smart TV Satellite
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• Smart TV Stereo
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• 3D Prophet 7000 Dual Display
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• 3D Prophet 7500 LE DDR 64 MB
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• 3D Prophet 4500 64 MB TV-Out
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• 3D Prophet 4000XT 32 MB TV-Out
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• 3D Prophet 9800 Pro
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• Fortissimo III 7.1
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• DV Action! DVD edition
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• DV Action! Pro
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• Smart TV
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• Prophetview 720
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• Prophetview 920
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• Prophetview 920 DVI
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• XPS 510
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• XPS 210
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• XPS 200
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• Muse XL
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• Muse LT
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• Muse 5.1 DVD
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• Fortissimo II
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• Game Theater XP
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• Digifire 7.1
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• 3D Prophet 4000XT 64 MB PCI
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• 3D Prophet 9700
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• 3D Prophet 9700 Pro
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• 3D Prophet 9500 Pro
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• 3D Prophet 9000 Pro 128 Mb
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• 3D Prophet 9000 128 MB
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• 3D Prophet 9000 PCI 64 MB
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• 3D Prophet 8500 128 MB
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• 3D Prophet 8500 LE 128MB
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• 3D Prophet FDX 8500 LE 64 MB
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• 3D Prophet 7500 DDR 64 MB
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• All-In-Wonder 7500
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• All-In-Wonder 8500 DV
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• All-In-Wonder 9000 Pro 64 MB
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• 3D Prophet 4000XT 32 MB
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• 3D Prophet 9200
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• 3D Prophet 7500 128 MB Dual Display
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• DJ Console RMX
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• HWGUSB2-54V2-AP
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• DJ Control MP3
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• Gamesurround Muse Pocket LT
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• Hercules Classic Webcam
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• Hercules Deluxe Webcam
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• Smart TV DVB
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• Karaoke Console
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• XPS 2.1 40
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• XPS 200 Classic V2
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• XPS 2.1 60
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• Hercules Dualpix HD webcam
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• Hercules Blog webcam
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• XPS 5.1 70
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• XPS 2.1 20
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• XPS 2.0 10
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• Router_802.11G-54
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• DJ Console MK2
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• HWGUSB2-54-LB
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• HWGPCI-54-LB
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• Mobile DJ MP3
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• I XPS 250 Indoor
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• I XPS 120 Outdoor
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• HWGPCI-54-V2
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• HWGPCMCIA-54-V2
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• Hercules Dualpix Exchange
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• Hercules Deluxe Optical Glass
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• Hercules Classic Silver
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• XPS 2.0 Lounge
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• XPS 2.1 Lounge
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• XPS 5.1 40
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• XPS 2.1 12
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• Smart TV 3
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• Modem_Router_802.11G-B-54
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• 3D Prophet 9600 Pro
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• XPS 200 Classic
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• XPS 2.100 Silver
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• 3D Prophet 9200SE
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• 3D Prophet 9600 256MB
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• Prophetview 920 Pro
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• 3D Prophet 9800XT
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• All-In-Wonder 9800SE
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• DJ Console
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• Gamesurround Muse Pocket
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• Prophetview 920 PRO DVI
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• Video Action!
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• XPS 5.100 Silver
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• 3D Prophet 9600SE
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• 3D Prophet 9600XT
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• Prophetview II 191
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• XPS 210 Classic
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• Modem_Router_802.11G-A-54
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• XPS 510 Classic
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• DJ Console (MAC)
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• Smart TV 2
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• Smart TV 2 Stereo
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• Hercules 16/12 FW
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• Smart TV USB 2
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• XPS 210 Classic V2
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• XPS 2.101 Black
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• XPS 5.101 Black
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• Fortissimo IV 7.1
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• XPS 510 Classic V2
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  0

  0
• HWGUSB2-54
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• HWGPCI-54
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• HWGPCMCIA-54
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• DJControl Mix
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  0