Product number : 4780659 4780818 4781025 4782007
- It is possible your DJ controller may not be recognized and used properly on recent computers featuring USB 3.0 ports.
If this seems to be the case, try either or both of the following solutions:
- Try using a shorter, well-shielded USB cable (a maximum of 3.3 feet/1 meter in length);
- Try placing a powered USB hub (using and external power supply) between the console and the DJ controller.
You may also want to refer to the following Knowledge base article for more details:
|HDJCSeries MAC® [DJSeriesInstall 6.08s]||MAC||OSX 10.10 - OSX 10.11 - OSX 10.12 - OSX 10.13 - OSX 10.14 - OSX 10.6 - OSX 10.7 - OSX 10.8 - OSX 10.9|
|HDJCSeries PC [2019.HDJS.1]||PC||Windows 10 - Windows 7 - Windows 8|
|HDJCSeries MAC® [HDJSeriesInstall_PPC 3.31]||MAC||OSX 10.1 - OSX 10.2 - OSX 10.3 - OSX 10.4|
|HDJCSeries PC [2016.HDJS.3] - Windows XP||PC||Windows 10 - Windows 7 - Windows 8 - Windows Vista|
|User manual - DJ 4Set - EN||English|
|Hercules DJ Series - Drivers Install MAC||English|
|Hercules DJ Series - Drivers Install PC||English|
|User manual - DJ 4Set - AR||العربية|
|User manual - DJ 4Set - DE||Deutsch|
|User manual - DJ 4Set - EL||Ελληνικά|
|User manual - DJ 4Set - ES||Español|
|User Manual - DJ 4Set - FR||Français|
|User manual - DJ 4Set - IT||Italiano|
|User manual - DJ 4Set - NL||Nederlands|
|User manual - DJ 4Set - PL||Polski|
|User manual - DJ 4Set - PT||Português|
|User manual - DJ 4Set - RU||Русский|
|User manual - DJ 4Set - TR||Türkçe|
|Hercules DJ Series - Installation Pilotes MAC||MAC||Français|
|Hercules DJ Series - Installation Pilotes PC||PC||Français|
|Trakto Pro 2 (v2.68 or +) - DJ4Set|
|DJay Pro - DJ 4Set - Mapping 2.0|
• Can I use my Hercules DJ controller with other DJ software? • Do I need to connect speakers to my Hercules DJ devices? • PC How can I use my computer integrated speakers and the headphone output of my console? (PC) • MAC How can I verify that my DJ 4Set is correctly installed on my MAC computer? • PC How can I verify that my DJ 4Set is correctly installed on my PC? • MAC How can I verify that the DJ 4Set is working correctly as a MIDI controller? (MAC) • PC How can I verify that the DJ 4Set is working correctly as a MIDI controller? (PC) • MAC MacBook laptop configurations & OS X optimizations • PC PC laptop configurations & Windows optimizations • What is ASIO and how do I use it?
My DJ Console Rmx or DJ Console 4-Mx or DJ 4Set was working perfectly in Windows 7 (or Windows 8.0), but is no longer properly detected since I’ve installed Windows 10.
257011602-01-2017 - If you have a USB 3.0 port on your PC, and have not yet updated your DJ controller’s drivers, then your DJ controller is running an old firmware version: the DJ controller will not be detected in Wi...
My DJ Console Rmx or DJ Console 4-Mx or DJ 4Set, which used to work in Mac OS 10.10 or earlier, is not detected on my MacBook with Mac OS 10.11 (El Capitan) or 10.12 (Sierra).
12164302-01-2017 - If your MacBook has USB 3.0 ports, it may be a timing issue: Mac OS 10.11 and 10.12 have different timing than earlier versions of Mac OS. In that case, you should try to connect the DJ controller to ...
My DJ controller is not detected in Traktor Pro 2
6771010-04-2017 - The Traktor Pro 2 software supports Hercules DJControl and DJConsole controllers using a MIDI mapping file with a TSI extension. The required TSI files can be downloaded for all Hercules controllers d...
My DJ controller is not recognized in VirtualDJ Home
4732007-04-2017 - VirtualDJ Home is a version of VirtualDJ controlled only with a mouse, plus keyboard shortcuts: it does not recognize the MIDI commands of any DJ controller. To use a DJ controller, you need the Virt...
I can’t locate the VirtualDJ LE serial number for my Hercules DJ controller. Where can I find it?
4234002-01-2017 - If you have a DJ Console Mk4, DJ 4Set, DJ Console 4-Mx or DJConsole Rmx2 (except Premium TR), the VirtualDJ serial number is printed on the underside of your controller. The serial number format is: X...
Optimize your Windows settings for DJing
4174202-01-2017 - To avoid crackling, popping sound and distortion, you should optimize your Windows computer for DJing. If it feels like your Windows computer is slow for DJing, you should try making the following ...
Use your computer’s built-in sound card and the DJ controller’s audio at the same time in Mac OS.
3446002-01-2017 - If the DJ software’s audio setup menu only lets you select one audio device, but you want to use two sound cards simultaneously, the solution in Mac OS is to aggregate devices. The aggregate device ...
The songs of iTunes library are not displayed in my DJ software (VirtualDJ, DJUCED, Traktor, Serato).
3152302-01-2017 - First, quit your DJ software. Then, make sure that iTunes'option to share your iTunes library XML with other applications is enabled. To do so: Run iTunes, go to Edit > Preferences (PC) / iT...
The DJ controller and software work but the speakers play no sound.
2020012-01-2017 - Make sure you have connected your speakers to the Master output (a stereo output called Master Out, or Mix, or Output 1-2) of your DJ controller. By default, the DJ software generally uses the aud...
Compatibility with macOS 10.14 Mojave
1920025-09-2018 - The following hardware are compatible in macOS 10.14 Mojave with Hercules drivers DJSeriesInstall 5.99s and later: - Deejay Trim 4-6 - DJ Console Mk2 - DJ Console Mk4 - DJ Console Rmx - DJ Con...
My DJ controller’s buttons don’t light up in Traktor Pro 2
1280010-04-2017 - Open Traktor Pro 2: In Preferences (Windows: File > Preferences / macOS: Traktor > Preferences), go to the Controller Manager section Make sure that your DJ controller is selected not ...
My DJ controller is detected in Traktor Pro 2, but there is no sound
1042011-04-2017 - If your DJ controller has a built-in audio interface: Connect your speakers to the DJ controller's Master output, or output 1-2 (not to the computer's audio output). Connect your headphones...
When I’m DJing in Windows, the music randomly stops and I need to restart the DJ software to hear sound again.
1021002-01-2017 - Disable the Windows preset designed to save power on USB ports. This preset is enabled by default: this may cause crackling in the sound, and could even result in the DJ controller losing its conne...
If the audio tracks are stored on a USB key, the playback quality is bad.
831002-01-2017 - In Windows, you should not play your music tracks stored on a USB key for DJing purposes. You should 1) copy the audio tracks from the USB key to your computer hard drive first, 2) then remove th...
The microphone is not recorded in the DJ software
773007-04-2017 - On DJ controllers, the microphone input is often wired directly to the master output (this is called a pass-through mode) to avoid the latency software may add, but the microphone's sound can only be ...
iTunes tracks are not visible in VirtualDJ LE
750107-04-2017 - First, close the VirtualDJ LE software. Make sure that the iTunes option to share the iTunes library XML with other applications is enabled. To do so: Open iTunes, go to Edit > Preference...